Effective Date: March 12, 2024
Thank you for shopping at VINELY’s online Vinoboutique. We aim to ensure your satisfaction with our fine wine products. If, for any reason, you are not completely satisfied with your purchase, we are here to help with our straightforward and customer-friendly Refunds and Returns Policy.
1. Eligibility for Returns
We gladly accept returns for physical products purchased from [https://onlinevinoboutique.com]. To be eligible for a return, your item must be unused, unopened, and in the same condition in which you received it. It must also be in the original packaging.
2. Initiation of Returns
To initiate a return, please contact our customer support within 14 days of receiving your order. You can reach us at [alyonaplnchk@gmail.com]. Our support team will guide you through the return process and provide you with a return authorization.
3. Timeframe for Returns
Please ship the product back to us within 30 days of receiving your order to qualify for a return. Returns received after this period may be subject to denial.
4. Return Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid return shipping label.
5. Inspection and Refund Process
Upon receiving your returned item, our team will inspect it for compliance with our return policy. Once approved, we will initiate a refund to your original payment method. Please allow up to 10 business days for the refund to be reflected in your account.
6. Refund Amount
The refund amount will be the purchase price of the returned product minus any applicable shipping fees or restocking charges. Original shipping costs are non-refundable unless the return is due to our error or a defective product.
7. Exclusions
Personalized or perishable items, such as customized wine labels or opened bottles, are not eligible for return unless they are damaged or defective upon receipt.
8. Contact Information
If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
- Email: [alyonaplnchk@gmail.com]
- Address: Kyiv, Obolon Ave 10B
Our dedicated customer support team is here to assist you throughout the returns process.
9. Policy Updates
We reserve the right to update or modify this Refunds and Returns Policy at any time. Please review this policy periodically for any changes.
By making a purchase on [https://onlinevinoboutique.com], you agree to abide by the terms outlined in this Refunds and Returns Policy. We appreciate your understanding and cooperation. Cheers to your satisfaction with VINELY’s fine wines!